The road to my current career began in 2005 when I decided to leave my position of Director of Sales Development at Pitney Bowes Ltd. Pitney Bowes were, at that time, the world wide market leaders in postal franking equipment and I was responsible for the training and development of over 700 sales people and sales managers world wide outside of North America.
The role took me all over the world and allowed me opportunity for self-development, I achieved an MBA specialising in strategic marketing at the Chartered Institute of Marketing during my time there. I trained over 120 new sales people each year and although we took steps to ensure that the playing field was flat for each salesperson, we still had a turnover of staff in the first year of over 60%.
My logic was, as it is now, that if people don’t know why they want to do a job and therefore can’t find the motivation, then they will usually either do the job badly, or leave it altogether. I began to study human motivation and to understand how the human mind works at an unconscious, as well as a conscious level.
I studied human motivation and coaching techniques, I became a Neuro Linguistic Programming (NLP) Master Practitioner and Coach, I also became a Clean Language and Clean Space facilitator studying the use of metaphor to unlock knowledge.
Most important of all, I carried out nearly one thousand hours of coaching while I was still working with Pitney Bowes and we reduced turnover of sales people to half what it had previously been. I needed no more convincing that coaching works!
I left Pitney Bowes in order to have the freedom and time to develop my product and techniques and to bring this knowledge to a wider audience.
I have developed the programme described on this site, taking the basic coaching assumptions and applying them to a real world context, easily followed and understood. I have taken the coaching philosophy and applied it to team development, reasoning that a team starts as a collection of individuals, but once the passion for the achievement of the team’s outcomes becomes shared, then the rest of the process will follow as night follows day, when they are given the guidance to complete it.
The programme is original, because of its blend of philosophies and I am indebted to some truly original thinkers for their work that allowed me to pull together the Passion Based People Development Programme. The people that I want to thank are Robert Dilts for his amazing metalogical levels: David Groves for Clean Language and Clean Space: and for the final piece in the jigsaw, Janet Bray Attwood and Chris Attwood for the passion test.
Within the scope of this overview I have only laid out the structure of Passion Based Coaching and People Development. I have not described all the tools and techniques that are used in every session, or the necessary deviations that take place in order to meet the personal and uniquely individual requirements of each client and each team.
The beauty of the programme is that no matter what the situation, the coach will always find a way to guide the client, or the group, to the positive outcome they seek, because the coach has a map and maps lead to destinations.
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